TY  - BOOK
AU  - Oetzel,John G.
AU  - Ting-Toomey,Stella
TI  - The SAGE handbook of conflict communication: integrating theory, research, and practice 
SN  - 9781412987790
PY  - 2013///
CY  - Thousand Oaks, CA
PB  - Sage Pub.
KW  - Conflict management
KW  - Social conflict
KW  - Communication in the social sciences
N1  - Includes bibliographical references and index
ER  -