Harbour, Jerry L. <br/><br/>
The performance mapping and measurement handbook / 
Jerry L. Harbour 
 - Boca Raton, FL :  CRC Press,  2013 
 - ix, 175 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781466571341 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Performance standards<br/>Performance--Evaluation<br/>Performance--Measurement