TY  - BOOK
AU  - Harbour,Jerry L.
TI  - The performance mapping and measurement handbook
SN  - 9781466571341 (pbk.)
PY  - 2013///
CY  - Boca Raton, FL
PB  - CRC Press
KW  - Performance standards
KW  - Performance
KW  - Evaluation
KW  - Measurement
N1  - Includes bibliographical references and index
ER  -