Handbook on business process management 1 :  introduction, methods and information systems / 
edited by Jan Vom Brocke, Michael Rosemann 
 - Berlin :  Springer,  2010 
 - xix, 612 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9783642264559 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management information systems--Handbooks, manuals, etc.<br/>Production management--Data processing--Handbooks, manuals, etc.