@book{16396,
	author = {Goodrich, Jeanne and Singer, Paula M. and Public Library Association},
	title = {Human resources for results},
	publisher = {American Library Association,},
	year = {c2007},
	series = {PLA results series},
	address = {Chicago, Ill. :},
	note = {Description based on print version record},
	url = {http://www.netlibrary.com.libraryumpsa.idm.oclc.org/urlapi.asp?action=summary&v=1&bookid=271408}
}