@book{16434,
	author = {Hernon, Peter},
	title = {Making a difference},
	publisher = {Libraries Unlimited,},
	year = {2007},
	address = {Westport, Conn. :},
	note = {Description based on print version record},
	url = {http://www.netlibrary.com.libraryumpsa.idm.oclc.org/urlapi.asp?action=summary&v=1&bookid=226574}
}