Scott, Gini Graham <br/><br/>
Disagreements, disputes, and all-out war  3 simple steps for dealing with any kind of conflict /  [electronic resource] : 
Gini Graham Scott 
 - New York :  AMACOM,  c2008 
 - 1 online resource (xiii, 226 p.) :  ill. 
<br/><br/> Description based on print version record 
<br/><br/>Includes bibliographical references and index 
<br/><br/>Managing conflict with the ERI model -- Dealing with the emotions -- Using your reason -- Working with your intuition -- Recognizing the reasons for a conflict -- Dealing with your own angers and fears -- Avoiding the responsibility trap -- Overcoming conflicts through better communication -- Understanding the different conflict styles -- Choosing the best conflict style -- Negotiating win-win solutions -- Learning to deal with difficult people -- Coming up with alternatives and solutions -- Turning your conflicts into creative opportunities 
<br/><br/><br/>Mode of access: Internet 
<br/><br/><label>ISBN: </label>9780814409749 (electronic bk.) 0814409741 (electronic bk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management<br/>Interpersonal conflict<br/>Conflict (Psychology)