TY  - BOOK
AU  - Scott,Gini Graham
TI  - Disagreements, disputes, and all-out war: 3 simple steps for dealing with any kind of conflict 
SN  - 9780814409749 (electronic bk.)
PY  - 2008///
CY  - New York
PB  - AMACOM
KW  - Conflict management
KW  - Interpersonal conflict
KW  - Conflict (Psychology)
N1  - Description based on print version record; Includes bibliographical references and index; Managing conflict with the ERI model -- Dealing with the emotions -- Using your reason -- Working with your intuition -- Recognizing the reasons for a conflict -- Dealing with your own angers and fears -- Avoiding the responsibility trap -- Overcoming conflicts through better communication -- Understanding the different conflict styles -- Choosing the best conflict style -- Negotiating win-win solutions -- Learning to deal with difficult people -- Coming up with alternatives and solutions -- Turning your conflicts into creative opportunities
UR  - http://www.netlibrary.com.libraryumpsa.idm.oclc.org/urlapi.asp?action=summary&v=1&bookid=211000
ER  -