@book{16639,
	author = {Scott, Gini Graham and Amacom},
	title = {A survival guide to managing employees from hell},
	publisher = {AMACOM,},
	year = {c2007},
	address = {New York, NY :},
	note = {Includes index},
	url = {http://www.netlibrary.com.libraryumpsa.idm.oclc.org/urlapi.asp?action=summary&v=1&bookid=174750}
}