@book{17160,
	author = {Henten, Anders},
	title = {Services, e-services, and nonservices},
	publisher = {IGI Global,},
	year = {c2009},
	address = {[S.l.] :},
	note = {Description based on print version record},
	url = {http://www.netlibrary.com.libraryumpsa.idm.oclc.org/urlapi.asp?action=summary&v=1&bookid=251091}
}