@book{17360,
	author = {Nelson, Sandra S. and Public Library Association},
	title = {Implementing for results},
	publisher = {American Library Association,},
	year = {2009},
	series = {PLA results series},
	address = {Chicago :},
	note = {Companion volume to Strategic planning for results},
	url = {http://www.netlibrary.com  .libraryumpsa.idm.oclc.org/urlapi.asp?action=summary&v=1&bookid=267770}
}