@book{17429,
	author = {Juan, Angel A.},
	title = {Monitoring and assessment in online collaborative environments},
	publisher = {Information Science Reference,},
	year = {c2010},
	address = {Hershey, PA :},
	note = {"Premier reference source"--P. 1 of cover},
	url = {http://www.netlibrary.com.libraryumpsa.idm.oclc.org/urlapi.asp?action=summary&v=1&bookid=272469}
}