@book{17453,
	author = {Falcone, Paul},
	title = {101 tough conversations to have with employees},
	publisher = {AMACOM,},
	year = {c2009},
	address = {New York :},
	note = {Includes index},
	url = {http://www.netlibrary.com.libraryumpsa.idm.oclc.org/urlapi.asp?action=summary&v=1&bookid=274201}
}