@book{17474,
	author = {Kyrillidou, Martha},
	title = {Libqual+® and beyond},
	publisher = {Emerald,},
	year = {[2008]},
	series = {Performance measurement and metrics,},
	address = {[Bradford, England] :},
	note = {Title from PDF title page (viewed Oct. 7, 2009)},
	url = {http://www.netlibrary.com.libraryumpsa.idm.oclc.org/urlapi.asp?action=summary&v=1&bookid=274471}
}