TY  - BOOK
AU  - Kyrillidou,Martha
TI  - Libqual+® and beyond: library assessment with a focus on library improvement 
T2  - Performance measurement and metrics,
SN  - 9781848554634 (electronic bk.)
PY  - 2008///]
CY  - [Bradford, England]
PB  - Emerald
KW  - LibQUAL+
KW  - Library surveys
KW  - Libraries
KW  - Evaluation
N1  - Title from PDF title page (viewed Oct. 7, 2009); Includes bibliographical references
UR  - http://www.netlibrary.com.libraryumpsa.idm.oclc.org/urlapi.asp?action=summary&v=1&bookid=274471
ER  -