@book{17641,
	author = {Frey, Lawrence R.},
	title = {Routledge handbook of applied communication research},
	publisher = {Routledge,},
	year = {2009},
	series = {Routledge communication series},
	address = {New York :},
	note = {Title from ebook title page (viewed Aug. 5, 2010)},
	url = {http://www.netlibrary.com.libraryumpsa.idm.oclc.org/urlapi.asp?action=summary&v=1&bookid=279374}
}