@book{17733,
	author = {Menken, Ivanka},
	title = {Organizational behavior and leadership management essentials},
	publisher = {Art of Service,},
	year = {[2009]},
	address = {[Brisbane, Australia] :},
	note = {Title from PDF cover (viewed Oct. 27, 2009)},
	url = {http://www.netlibrary.com.libraryumpsa.idm.oclc.org/urlapi.asp?action=summary&v=1&bookid=283631}
}