@book{17894,
	author = {Menken, Ivanka},
	title = {The business relationship management handbook},
	publisher = {Emereo,},
	year = {[2009?]},
	address = {[Australia?] :},
	note = {Title from PDF cover (viewed Sept. 18, 2009)},
	url = {http://www.netlibrary.com.libraryumpsa.idm.oclc.org/urlapi.asp?action=summary&v=1&bookid=285163}
}