@book{17914,
	author = {Bell, Julie and Pou, Robin},
	title = {Performance intelligence at work},
	publisher = {McGraw-Hill,},
	year = {c2009},
	address = {New York :},
	note = {Includes index},
	url = {http://www.netlibrary.com.libraryumpsa.idm.oclc.org/urlapi.asp?action=summary&v=1&bookid=286266}
}