@book{18198,
	author = {Intner, Sheila S. and Johnson, Peggy},
	title = {Fundamentals of technical services management},
	publisher = {American Library Association,},
	year = {2008},
	series = {ALA fundamentals series},
	address = {Chicago :},
	note = {Description based on print version record},
	url = {http://www.netlibrary.com  .libraryumpsa.idm.oclc.org/urlapi.asp?action=summary&v=1&bookid=267789}
}