@book{18282,
	author = {Padmanabhan, S},
	title = {Encyclopaedia of quality management /},
	publisher = {Anmol Publications Pvt. Ltd,},
	year = {2007},
	address = {New Delhi, India :},
	url = {http://portal.igpublish.com.libraryumpsa.idm.oclc.org/iglibrary/}
}