@book{18727,
	author = {Institut Tadbiran Awam Negara (Malaysia)},
	title = {Melakar perubahan, menjana inovasi},
	publisher = {Institut Tadbiran Awam Negara, Jabatan Perkhidmatan Awam, Malaysia,},
	year = {2011},
	address = {Kuala Lumpur, Malaysia :}
}