Niven, Paul R. <br/><br/>
Balanced scorecard step-by-step :  maximizing performance and maintaining results / 
Paul R. Niven 
 - New York :  John Wiley & Sons,  2002 
 - xviii, 334 p. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0471078727 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness--Measurement<br/>Performance--Measurement