TY  - BOOK
AU  - Niven,Paul R.
TI  - Balanced scorecard step-by-step: maximizing performance and maintaining results 
SN  - 0471078727
PY  - 2002///
CY  - New York
PB  - John Wiley & Sons
KW  - Organizational effectiveness
KW  - Measurement
KW  - Performance
N1  - Includes bibliographical references and index
ER  -