Niven, Paul R. <br/><br/>
Balanced scorecard step-by-step for government and nonprofit agencies / 
Paul R. Niven 
 - Hoboken, NJ :  John Wiley & Sons,  2003 
 - xiv, 305 p. :  ill. ;  24 cm. 
<br/><br/> Includes glossary 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0471423289 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management in government<br/>Administrative agencies--Management--Evaluation<br/>Nonprofit organizations--Management--Evaluation<br/>Benchmarking (Management)<br/>Performance standards<br/>Organizational effectiveness--Measurement