TY  - BOOK
AU  - Niven,Paul R.
TI  - Balanced scorecard diagnostics: maintaining maximum performance 
SN  - 0471681237
PY  - 2005///
CY  - Hoboken, NJ.
PB  - John Wiley & Sons
KW  - Organizational effectiveness
KW  - Measurement
KW  - Performance
KW  - Industrial productivity
N1  - Includes bibliographical references and index
ER  -