00876nam a2200217 a 4500 vtls000001427 KUKTEM 20251117141549.0 060606t2004 ne a f 001 0 eng d 0750676841 201905081607 AUTHORITY 201201311553 ida 201107131632 VLOAD 200908140952 VLOAD 200606141103 VLOAD UMP HE8788 .B87 2004 Butler, David L. Bottom-line call center management : creating a culture of accountability and excellent customer service / David L. Butler Amsterdam : Elsevier Butterworth-Heinemann, 2004 xxi, 179 p. : ill. ; 23 cm. Includes bibliographical references and index Call centers Management 0 0 0 0 10000 10000 2019-09-04 0 HE8788 .B87 2004 0000010999 2019-09-04 00:00:00 1 2019-09-04 OPEN VIRTUA40 19561 19567 VTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*5040*6500*9991