Wickman, Robert F. <br/><br/>
Breakthrough quality improvement for leaders who want results / 
Robert F. Wickman, Robert S. Doyle 
 - Milwaukee, Wis.:  ASQC Quality Press,  c1993 
 - xv, 228 p. :  ill. ;  24 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0873892135 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Benchmarking (Management)