TY - BOOK AU - Schank, Roger C. TI - Designing world-class e-learning: how IBM, GE, Harvard Business School, and Columbia University are succeeding at e-learning SN - 0071377727 PY - 2002/// CY - New York PB - McGraw-Hill KW - Employees KW - Training of KW - Computer-assisted instruction N1 - Includes bibliographical references [p. 259-261] and index ER -