Greenberg, Paul <br/><br/>
CRM at the speed of light :   essential customer strategies for the 21st century / 
Paul Greenberg 
 - 3rd ed. 
 - New York:  McGraw-Hill,   2004 
 - xviii, 760 p.;   24 cm. 
<br/><br/><label>ISBN: </label>0072231734 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management<br/>Electronic commerce