Sterne, Jim 1955- <br/><br/>
Customer service on the Internet :   building relationships, increasing loyalty and staying competitive / 
Jim Sterne 
 - New York:  Wiley,   1996 
 - xxvi, 326 p.:   ill.;   24 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0471155063 (pbk: 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Communication systems<br/>Internet marketing<br/>World Wide Web<br/>Internet