Khandpur, Navtej <br/><br/>
Delivering world-class technical support / 
Navtej (Kay) Khandpur and Lori Laub 
 - New York :  Wiley,  c1997 
 - xiv, 322 p. :  ill. ;  24 cm. 
<br/><br/> "Wiley Computer Publishing." 
<br/><br/>Includes bibliographical references (p. 312-313) and index 
<br/><br/><label>ISBN: </label>0471155349 (pbk. : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer technical support