TY  - BOOK
AU  - Khandpur,Navtej
AU  - Laub,Lori
TI  - Delivering world-class technical support
SN  - 0471155349 (pbk. : alk. paper)
PY  - 1997///
CY  - New York
PB  - Wiley
KW  - Computer technical support
N1  - "Wiley Computer Publishing."; Includes bibliographical references (p. 312-313) and index
UR  - http://www.loc.gov/catdir/toc/onix03/96034367.html
ER  -