Linderman, Matthew <br/><br/>
Defensive design for the Web :   how to improve error messages, help, forms, and other crisis points / 
[Matthew Linderman with Jason Fried] 
 - Indianapolis, Indiana:  New Riders,   2004 
 - xvii, 246 p.:   ill.;   23 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>073571410X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Web services<br/>Web sites--Design<br/>Error messages (Computer Science)