@book{20645,
	author = {Horton, William K.},
	title = {Designing and writing online documentation :},
	publisher = {Wiley,},
	year = {1994},
	address = {New York :},
	edition = {2nd ed.},
	url = {http://www.loc.gov/catdir/toc/onix02/94025398.html}
}