Zemke, Ron <br/><br/>
E-service :  24 ways to keep your customers when the competition is just a click away / 
Ron Zemke, Tom Connellan 
 - New York :  AMACOM,  2001 
 - viii, 341 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 323-325) and index 
<br/><br/><label>ISBN: </label>0814406068 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty<br/>Internet marketing