00925nam a2200241 a 4500 vtls000003114 KUKTEM 20251117142024.0 060614t2001 nyua f 001 0 eng d 0814406068 201904301212 AUTHORITY 201107131648 VLOAD 201105241031 Fida 200908141010 VLOAD 200606141111 VLOAD UMP HF5415.52 .Z46 2001 Zemke, Ron E-service : 24 ways to keep your customers when the competition is just a click away / Ron Zemke, Tom Connellan New York : AMACOM, 2001 viii, 341 p. : ill. ; 24 cm. Includes bibliographical references (p. 323-325) and index Customer loyalty Internet marketing Connellan, Thomas K 0 0 lcc 0 0 10000 10000 2019-09-04 106.90 0 HF5415.52 .Z46 2001 0000000847 2019-09-04 00:00:00 1 106.90 2019-09-04 OPEN VIRTUA40 20823 20829 VTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*5040*6500*6501*7000*9991