Kratz, Dennis M. <br/><br/>
Effective listening skills / 
Dennis M. Kratz, Abby Robinson Kratz 
 - New York:  McGraw-Hill,   1995 
 - xv, 94 p.:   ill.;   24 cm. 
 - Business skills express series .
<br/><br/><label>ISBN: </label>0786301228 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in business<br/>Listening<br/>Interpersonal communication