TY  - BOOK
AU  - Kratz, Dennis M.
AU  - Kratz,Abby Robinson
TI  - Effective listening skills
SN  - 0786301228
PY  - 1995///
CY  - New York
PB  - McGraw-Hill
KW  - Communication in business
KW  - Listening
KW  - Interpersonal communication
ER  -