Doane, Darryl S. <br/><br/>
Excuses, excuses, excuses ... :  for not delivering excellent customer service - and what should happen! / 
Darryl S. Doane and Rose D. Sloat 
 - Amherst, MA:  HRD Press,  2001 
 - 119 p.;  19 cm. 
<br/><br/><label>ISBN: </label>0874256143 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services