00765nam a2200205 4500 vtls000004134 KUKTEM 20251117142047.0 0874256143 201411190848 azhar 201107131656 VLOAD 200908141020 VLOAD 200908140953 VLOAD 200606141117 VLOAD UMP HF5415.5 .D62 2001 f Doane, Darryl S. Excuses, excuses, excuses ... : for not delivering excellent customer service - and what should happen! / Darryl S. Doane and Rose D. Sloat Amherst, MA: HRD Press, 2001 119 p.; 19 cm. Customer services Sloat, Rose D. 0 0 lcc 0 0 10000 10000 2019-09-04 67.18 0 HF5415.5 .D62 2001 f 0000014682 2019-09-04 00:00:00 67.18 2019-09-04 OPEN VIRTUA 21588 21594 VTLSSORT0200*0400*0900*1000*2450*2600*3000*6500*7000*9992