Losardo, Mary M <br/><br/>
At the service quality frontier :  a handbook for managers, consultants, and other pioneers / 
Mary M Losardo, Norma M Rossi 
 - Milwauke, Wisconsin:  ASQC Quality Press,  1993 
 - 129 p.;  25 cm. 
<br/><br/><label>ISBN: </label>0873892097 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Quality control<br/>Customer services<br/>Service industries--Management