At the service quality frontier
a handbook for managers, consultants, and other pioneers
Losardo, Mary M
creator
Rossi, Norma M
text
Milwauke, Wisconsin
ASQC Quality Press
1993
monographic
129 p.; 25 cm.
Mary M Losardo, Norma M Rossi
Service industries
Quality control
Customer services
Service industries
Management
0873892097
UMP
20251117142050.0
vtls000004006