TY  - BOOK
AU  - Losardo, Mary M
AU  - Rossi,Norma M
TI  - At the service quality frontier: a handbook for managers, consultants, and other pioneers 
SN  - 0873892097
PY  - 1993///
CY  - Milwauke, Wisconsin
PB  - ASQC Quality Press
KW  - Service industries
KW  - Quality control
KW  - Customer services
KW  - Management
ER  -