Tiwana, Amrit <br/><br/>
The essential guide to knowledge management :  e-business and CRM applications / 
Amrit Tiwana 
 - Upper Saddle River, NJ:  Prentice Hall,  2001 
 - xxiv, 315 p.:  ill.;  24 cm 
<br/><br/>Includes bibliographical references (p. 303-309), glossary and index 
<br/><br/><label>ISBN: </label>0130320005 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Knowledge management<br/>Electronic commerce<br/>Customer relations