00788nam a2200229 4500 vtls000004007 KUKTEM 20251117142050.0 0130320005 201107131655 VLOAD 200908141019 VLOAD 200908140951 VLOAD 200908131513 VLOAD 200606141116 VLOAD UMP HD30.2 .T593 2001 Tiwana, Amrit The essential guide to knowledge management : e-business and CRM applications / Amrit Tiwana Upper Saddle River, NJ: Prentice Hall, 2001 xxiv, 315 p.: ill.; 24 cm Includes bibliographical references (p. 303-309), glossary and index Knowledge management Electronic commerce Customer relations 0 0 0 0 10000 10000 2019-09-04 1 HD30.2 .T593 2001 0000004700 2019-12-06 00:00:00 2019-11-11 2019-09-04 OPEN 21698 21704 1