TY  - BOOK
AU  - Garside, Barbara
AU  - Garside,Tony
TI  - Essential telephoning in English: student's book 
SN  - 0521783887
PY  - 2002///
CY  - Cambridge, UK
PB  - Cambridge University Press
KW  - English language
KW  - Study and teaching
KW  - Audio-visual instruction
KW  - Telephone etiquette
KW  - Telephone in business
ER  -