Bergeron, Bryan P. <br/><br/>
The eternal e-customer :  how emotionally intelligent interfaces can create long-lasting customer relationships / 
Bryan P. Bergeron 
 - New York:  McGraw-Hill,  c2001 
 - xxvi, 261 p.:  ill.;  24 cm 
<br/><br/>Includes bibliographical references (p. [235]) and index 
<br/><br/><label>ISBN: </label>007136479X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer loyalty<br/>Internet marketing