00899nam a2200217   4500001001400000003000700014005001700021020001500038039010800053040000800161090002500169100002300194245013700217260003500354300003200389504006100421650002100482650002300503952013800526999001700664vtls000004056KUKTEM20251117142055.0  a007136479X 9a201107131656bVLOADc200908141019dVLOADc200908140952dVLOADc200908131513dVLOADy200606141116zVLOAD  aUMP  aHF5415.525 .B47 2001  aBergeron, Bryan P.04aThe eternal e-customer :bhow emotionally intelligent interfaces can create long-lasting customer relationships /cBryan P. Bergeron  aNew York:bMcGraw-Hill,cc2001  axxvi, 261 p.:bill.;c24 cm  aIncludes bibliographical references (p. [235]) and index00aCustomer loyalty00aInternet marketing  00102lcc4070a10000b10000d2019-09-04g113.67l0oHF5415.525 .B47 2001p0000000844r2019-09-04 00:00:00v113.67w2019-09-04yOPEN  c21867d21873