Stapleton, James J. <br/><br/>
Executive's guide to knowledge management / 
James J. Stapleton 
 - Hoboken, NJ:  John Wiley & Sons,  2003 
 - xx, 236 p.;  24 cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0471229253 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Knowledge management<br/>Information resources management<br/>Customer services